Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
A : We use PostNet or Aramex to deliver! Delivery takes 3-5 working days.
A : Should you wish to exchange your item for a different size, please contact our experienced Customer Support team on whatsapp. Unfortunately our Customer Support team is unable to process exchanges for reasons other than size.
A : Yes, we do offer refunds for damaged items. Exchanges only valid for 5 days after receiving the product.
A : We are an online retailer, we do not have any brick and mortar shops in any province in South Africa.
A : When your order has been packed and is ready to ship, you will receive an email or sms with the subject line: ‘Your order is ready to go!’ This email contains a tracking link. Click on this link and BOOM! It will take you directly to our order tracking page.
A : We only accept upfront payments via Visa or MasterCard credit or debit cards, manual electronic funds transfer (EFT), Instant EFT.
A : The following products may not be returned: Underwear and earrings may not be returned.
You may only return swimwear, if the hygiene strip is still in position and it's clear the garment has merely been tried on and not worn.
We also request that you keep on your underwear when trying on our swimwear. Products that you or any other person has altered, repaired, incorporated to or added to may also not be returned.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know the of the exchange . If approved, you’ll be automatically exchanged on your item shipping address. Please remember it can take some time for your order to be delivered, estimated delivery time is 3-5